Reference

How xe33 Handles Your Personal Information

This Privacy Policy explains exactly what data xe33 collects when you open an account, make deposits via bKash, Nagad, or Rocket, and use our platform — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket payment data handled carefullyYour rights explained plainlyContact us anytime to request changesApplies to all Bangladesh users

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HOW WE PROTECT IT

Data Handling, Cookies and Account Security

We apply encryption to data in transit and at rest. Your account login uses a one-time password sent to your registered mobile number, which means no one can access your account from an unverified device without that OTP. Here is what that means in practice for each area of your data.

Payment Data

bKash, Nagad and Rocket transaction records are stored in encrypted form. We retain only the reference data needed to reconcile your account wallet history and handle disputes.

Cookies and Session Tracking

Session cookies keep you logged in as you move between pages. Analytics cookies help us understand which parts of the platform work well. You can manage cookie preferences from your browser settings.

Retention and Deletion

We keep account data for as long as your account is active and for the period required by applicable law after closure. You can request early deletion of non-essential records via the support channels above.

Who to Contact for Changes

Our data team reviews all access and correction requests. Submit through live chat or email with your account details and a clear description of the change you need.

Data We Collect and Why We Collect It

xe33 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect your name, email address, phone number, and the details you provide during identity verification. When you deposit using bKash, Nagad, or Rocket, we record transaction references, amounts, and timestamps — enough to match your wallet activity to your account

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and resolve any payment queries. We do not store your full mobile wallet PIN or password at any point. We also collect device and session data: your IP address, browser type, and the pages you visit within our platform. This helps us detect unusual login attempts
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and keep your account secure. Cookies track your session state so you stay logged in while switching between your phone and a browser without losing your place. We share data only where we must — with payment processors handling your bKash, Nagad, or Rocket transaction, and
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with fraud-prevention services where required. We do not sell your personal information to third-party marketers. Retention periods follow applicable law; you can request deletion of non-essential data by contacting our support team directly. Availability of all services depends on your local law and eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to review, correct, or delete your personal data, our support team handles those requests directly. Use any of the channels below and include your registered account email or phone number so we can locate your record quickly.

Team online

Live Chat

Start a live chat from the account menu any time. Mention your registered mobile number so the team can pull up your data record without delay.

Email Support

Send your data request to our support email. Include your account ID and specify whether you want to access, correct, or delete particular information.

In-App Request Form

Inside your account settings on the mobile browser or app, there is a privacy request form. Fill it in and we will respond within the timeframe required by applicable law.

Questions About Your Privacy Rights

Here are the questions we hear most often about how xe33 manages personal data, what rights you hold, and how to act on them.

We collect your name, phone number, email, and identity documents used for verification. Device data and IP address are also logged for security purposes during each login session.

No. We never store your mobile wallet PIN or password. We only record the transaction reference, amount and timestamp generated by the payment processor to reconcile your account.

Yes. Contact us via live chat or email with your registered account details and we will prepare a summary of the personal data we hold for you, subject to applicable law and verification.

Use the privacy request form in your account settings or contact support directly. We will delete non-essential data promptly; some records must be retained for the period required by applicable law.

Only where necessary — with payment processors like bKash, Nagad and Rocket, and with fraud-prevention services. We do not sell or share your data with advertisers or unrelated third parties.

Retention periods follow the requirements of applicable law in your region. After that period, non-essential data is deleted. You can ask support to confirm the specific timeframe for your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoAbout Us InfoXe33 Glossary

How xe33 Handles Your Personal Information

Data Handling, Cookies and Account Security

Payment Data

Cookies and Session Tracking

Retention and Deletion

Who to Contact for Changes

Reach Us About Your Data

Live Chat

Email Support

In-App Request Form

Questions About Your Privacy Rights

01 What personal data does xe33 collect when I open an account?

02 Does xe33 store my bKash, Nagad or Rocket wallet PIN?

03 Can I request a copy of my personal data?

04 How do I ask xe33 to delete my data?

05 Does xe33 share my data with third parties?

06 How long does xe33 keep my account data after I close my account?

Privacy Policy

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